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The October 2015 meeting of the Wichita Falls HR Management Association (WFHRMA)
will be:
Tuesday, October 13, 2015
11:45 AM to 1:00 PM
Century City Center - Room 605
4105 Maplewood
Wichita Falls, TX 76308
(940) 696-8752 ext 3214
As always, lunch will be provided.
The cost is $10 for members and FREE for first time guests! Guests joining us after their first visit will be charged $15 for lunch.
Guest Speaker: Don Swift
Topic: Employee Engagement and Its Connection to World Class Quality
Program Description:
Managers unequivocally agree that this century is demanding more efficiency and productivity than at any other time in history. Businesses are striving to increase their performance. Managers have been grappling with many challenges to succeed putting their companies ahead of competitors. To help managers manage, different scholars, researchers and consultants have been contributing their part showing the best ways they think are useful to managers. Among those suggested techniques, concepts like Total Quality Management and Business Process Reengineering earned recognition from many authors in the second half of the twentieth century and were found helpful in increasing organizational performance by focusing on operational and process improvements. They are still being used as tools for management in their effort to plan, execute and control the desired changes in operational quality.
Thanks to technology, nowadays business companies are making use of advanced techniques of operation. As sophistication of technologies continues to evolve, they pose more challenges for managers because organizations need more numbers of employees with increased technical and professional skills. But, these “knowledge” workers cannot be managed with old styles of management, especially those that do not empower the employees of the organization. New management strategies must be developed which allow employees to gain operational autonomy, job satisfaction and status. It is because of these facts that the attention of managers is shifting towards the employees’ side of the organization.
This presentation will explore the following:
- The definitions of employee engagement;
- The top drivers of employee engagement;
- Linking employee engagement with company performance;
- Ten points or strategies to gain and maintain engaged employees.
This presentation proceeds from my two previous presentations at the Houston Conference – all based on The Human Side of Quality – 2013, The Human Side of Quality and 2014, Getting to Competence. Empowerment, competence, two-way communication, job satisfaction are integral to the ownership all employees must feel for the Quality Management System and its excellence in development, operation, and continual improvement.
Speaker Biography:
For 46 years Don has worked in Quality Management and Human Resources in various industries to include automotive, office products, large equipment manufacturing, criminal justice, graphite manufacturing, and household goods moving. He has served as project manager for the implementation of ISO 9001/AS9100 for 5 companies.
Today Don owns and operates his own business, Don Swift and Associates, LLC, which focuses on "The Human Side of Quality". The Company analyzes and proposes suggestions on the continual improvement of his clients' quality and/or human resources systems - from implementation to revision. He specializes in the "human side" - so employee engagement, training, competency, and cultural improvements are at the center of the plans for success.
Don also provides dispute resolution resources including Conflict Management, Conflict Resolution Training, and Mediation Services. Don is a Credentialed Advanced Mediator having received his training from Howard Zehr in Victim/Offender Resolution Programs, Basic and Advanced Mediation from Adam Gough at El Centro College in Dallas, TX. Don has logged over 200 hours in mediations. Don conducts civil, work place and church mediations.
In addition to Consulting, Training and Mediation Services, Don has achieved certification in Life Coaching for both personal, professional, and spiritual paths.
Don holds a Bachelor's Degree in both Education and Psychology and a Masters in Organizational Development. He is a Certified Quality Improvement Associate, as well as a certified Lead Auditor for ISO 9001, AS9100 and TS 16949. Don is a TMTA credentialed mediator, a Certified Life Coach, a Senior Member of the Society for Quality, and a long-time member of Society for Human Resources Management. Don has held several offices in affiliated chapters of both ASQ and SHRM and was elected to TAM's Board of Directors in 2015.
Don has three children and two grandchildren – ages 7 & 6. He spends his free time learning about these people and cheering them on, working on Ancestry.Com, communicating with his 6 siblings, cooking, working in the yard, and caring for his Bassett Hound, Ralph. Don loves life and believes very much in peace.
RSVP no later than noon Friday, October 9, 2015.
A reservation made is a reservation paid unless cancelled before noon on the Friday before the event.